Refund and Cancellation Policy

All passes, packages, and memberships take effect on the date of your first visit/use, not the date of purchase.
Each pass, package, or membership is valid only for the period stated at the time of purchase. Unused sessions or days do not carry over or extend beyond this validity period unless otherwise stated in writing by management.
By purchasing any pass, package, membership, class, or training session, the customer acknowledges and agrees to the terms of this policy.

All purchases of day passes, session packages, and memberships are strictly non-refundable, regardless of usage or remaining validity.
No partial or prorated refunds will be issued for unused sessions, days, or remaining membership periods, including in cases of relocation, injury, schedule conflicts, or change of mind.
In the event that Climb Shack PH is unable to operate for an extended period due to circumstances beyond its control (e.g., fire, natural disaster, government-mandated closure), management may, at its sole discretion, offer an extension of validity or session credit in lieu of a refund. This is offered as a courtesy and is not an entitlement.

One-time purchases (day passes, session packages, and fixed-term memberships) cannot be cancelled once purchased.
For recurring membership subscriptions, cancellation requests must be submitted by email to climbshackph@gmail.com at least seven (7) days before your next billing date. Cancellations received after this window will take effect on the following billing cycle, and the current cycle’s payment will not be refunded.
You will receive an email confirmation once your cancellation has been processed. Please retain this confirmation as proof of cancellation.
Recurring memberships with payments overdue for more than seven (7) days may be automatically suspended or cancelled without further notice. Reactivation will require full settlement of outstanding dues.

Members may request to place their recurring membership on hold for medical reasons (with a supporting medical certificate) or extended travel, for a minimum of 7 days and a maximum of 60 days per calendar year. Freeze requests must be submitted by email at least 14 days in advance.

All bookings for training sessions, classes, and clinics are non-refundable once confirmed.
Rescheduling of a booked session may be accommodated if requested at least 24 hours before the scheduled time, subject to availability. No-shows and late cancellations forfeit the session in full.

For all cancellation requests or questions regarding this policy, please email climbshackph@gmail.com.

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